CRM development for warranty customer service.
CRM system
ATOMSTAL LLC
Technical Requirement
UX/UI-design
Front-end / Back-end
QA
Production
Support
6 months
We tell you about the stages of
CRM system development
All services are developed to monetize the idea. From whom to earn, which monetization system to choose. How to scale earnings platforms and organization? All these issues were also on the side of the ilavista team.
We use flexible Agile and Scrum methodology that allow us to create projects that meet business requirements.
Tools: Jira, confluence (to define tasks), Miro, Figma (to create site maps).
All research (creation of value proposition, customer profile, CJM and scenarios) are made in Figma.
Tools: Figma, Sketch (interfaces and prototyping), Adobe Photoshop, Adobe Illustrator (graphics), InVision (prototyping), Adobe After Effect (video content).
Tools: Vue.js (vuex, vue-router etc.), Bootstrap 5, GSAP, html, css, js.
Technologies: AMP (google technology for loading boost and website work), SPA (technology for website work without page reload), PWA (for mobile app functionality).
We use Laravel Framework (v9) - an open source php framework, as well as related technologies (MySQL, Redis, Docker, socket.io etc.)
Channels: content marketing, SEO, paid advertisement (search, media, targeted).
Tools: Google Analytics, Yandex.Metrica (web-analytics tools), third-party services creating quizzes, lead-forms, scheduled posting, masslooking/massliking, chat bots, pop-up windows./massliking, chatbots, pop-ups.
We developed a CRM for the stoves and fireplaces store so that: buyers could increase the warranty on the purchased product in the fireplace area to 10 or more years; the store could collect information about customers, which it can then dispose of by building its own notification and sales chains.
01 - Home page
02 - Registration
03 - Auth
04 - Password Recovery
To get free traffic to the site, SEO optimization was incorporated into the structure. All pages have metadata: URL / Title / H1 / Description / Alt. For dynamic pages, metadata is created automatically according to the specified logic. This gives additional free traffic to the site.
Vue.js, Vue-Bootstrap, HTML5, AJAX, CSS3, JavaScript, Vuex
PHP7, Docker, MySQL, GIT
Microsoft Office
